Booking And Payment Terms

Pricing Structure

We do not charge to volunteer at our sanctuaries.  You only pay for your accommodation, meals, transport and other services provided, e.g. wifi, laundry etc.  More information about the costs of the volunteer accommodation and what's included can be found on the Volunteer Accommodation page.  

Payment Conditions

Volunteers must pay 25% of the total booking amount within seven days of receipt of the confirmation of booking email.  We accept payment via bank transfer or PayPal.  Failure to pay this deposit will result in the cancellation of the booking.

The full balance must be paid no later than 30 days before your arrival date.  Should this payment not be received, the cancellation terms set out below will apply.

Should you not be able to meet this payment for any reason, we recommend getting in touch with us at the earliest opportunity.

Cancellation Policy

Please read carefully through the terms below as these will affect you in the event that you need to cancel your booking.  All percentages shown below are applied against the total confirmed booking fee as shown on the confirmation of booking email.

Bookings cancelled up to eight weeks prior to arrival will incur the following cancellations charges:

  • Four to eight weeks prior to arrival - 10% cancellation fee
  • 15 days to 4 weeks prior to arrival - 20% cancellation fee
  • 7 - 14 days prior to arrival - 30% cancellation fee
  • less than 7 days prior to arrival - 50% cancellation fee

We understand that in certain circumstances cancellation is unavoidable and we always try to assist volunteers wherever possible.  Please contact us if you have an unforeseen emergency so that we can discuss your options.  If we don't hear from you, then we have no option but to enforce the cancellation terms.

 

To book your volunteering stay with us, simply download and complete the Application Form below and email it to volunteer@monkeylandkzn.co.za.

For more information or to check availability, you can email our Volunteer Coordinator.

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